(IT Infrastructure Library (ITIL) Foundations V3 (2012 edition
Learn the basics of ITIL (the IT Infrastructure Library) and discover the importance of a systematic approach to management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Learn the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, and basic terms and concepts of the work processes used to manage an IT infrastructure.