ITIL® 4 Foundation with RUN-IT Simulation H61N1S

The course covers the best practice framework of ITIL 4 at a foundational level. Students learn about the service value system (SVS), the four dimensions of service management, the service value chain, the guiding principles, and seven of the service management practices. The course includes an ITSM/ITIL simulation, which allows students to apply concepts learned in class. Simulations are included for both virtual and face-to-face instructor-led training. The simulation has been designed to reflect the value of different strategies it can bring to an organization. As with the real world, there are some ‘quick wins’ to be realized in immature organizations with little formal process or structure in place. The simulation is designed to reflect a start state which is immature. This in turn creates an extended journey from immature to mature (or high levels of capability) which in turn allows users to reflect on where on this continuum their organization resides. It also provides a platform for the simulation to position a capability progression. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation. As well as embracing new ways of working, such as Lean, Agile, and DevOps.