קורסים מקצועיים למתקדמים

תשתיות ותקשורת

ITIL® 4 Foundation with RUN-IT Simulation H61N1S

מספר הקורס 65371

למה ללמוד בג'ון ברייס?
  • למידה חדשנית ודינמית עם כלים מתקדמים בשילוב סימולציות, תרגול וסביבות מעבדה
  • מגוון הכשרות טכנולוגיות עם תכנים המותאמים להתפתחות הטכנולוגית ולביקוש בתעשיית ההייטק
  • מובילים את תחום ההכשרות לעולם ההייטק והטכנולוגיה כבר 30 שנה, עם קהילה של עשרות אלפי בוגרים
  • אתם בוחרים איך ללמוד: פרונטאלית בכיתה, מרחוק ב- Live Class או בלמידה עצמית

המועדים הקרובים

calendar-1.svg 28/07/2024
קורס בוקר

ניתן לפתוח את הקורס בהתאמה אישית ומלאה לצרכי הארגון, במועדים ומערכי לימוד גמישים בשילוב תכנים ייעודים.

משך הקורס

שעות אקדמיות:

24

מספר מפגשים:

קורס בוקר:

3

מספר מפגשים:

קורס בוקר:

3

מתכונת הקורס

הקורסים המוזמנים לארגונים מותאמים באופן אישי ומלא לצרכי הארגון, מערכי הלימוד גמישים וניתן לשלב בהם תכנים רלוונטיים וייעודיים.

Overview

The course covers the best practice framework of ITIL 4 at a foundational level. Students learn about the service value system (SVS), the four dimensions of service management, the service value chain, the guiding principles, and seven of the service management practices. The course includes an ITSM/ITIL simulation, which allows students to apply concepts learned in class. Simulations are included for both virtual and face-to-face instructor-led training. The simulation has been designed to reflect the value of different strategies it can bring to an organization. As with the real world, there are some ‘quick wins’ to be realized in immature organizations with little formal process or structure in place. The simulation is designed to reflect a start state which is immature. This in turn creates an extended journey from immature to mature (or high levels of capability) which in turn allows users to reflect on where on this continuum their organization resides. It also provides a platform for the simulation to position a capability progression. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation. As well as embracing new ways of working, such as Lean, Agile, and DevOps.

On Completion, Delegates will be able to

Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation

Describe the service value system (SVS), including how the SVS ensures value is co-created with the business

Understand and implement the ITIL service value chain

Gain some ITSM practical experience by participating in the RUN-IT Simulation

Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

Who Should Attend

Business managers, business process owners, or any businessperson interfacing with IT organizations

Individuals new to ITIL who require a fundamental overview of the ITIL 4 framework, and need to know how to apply service management concepts to create value for customers

IT professionals already working with ITIL best practices who want to advance their knowledge of the new service management practices in ITIL 4

IT staff supporting large, complex, and hybrid data centers who are interested in improving speed, quality, and cost of IT services

IT vendors, suppliers, and partners

IT managers and IT executives

Individuals working in other parts of IT (digital, product, development, security)

תכנית הלימודים

Full syllabus

Key Concepts and Definitions of Service Management

  • Value and value co-creation
  • Organizations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships

The Four Dimensions of Service Management Purpose, goal, objectives & Scope

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

 

The ITIL Service Value System Purpose, goal, objectives & Scope

  • ITIL guiding principles • Governance
  • Service value chain
  • ITIL management practices
  • Continual improvement

 

Service Value Chain

  • Plan
  • Engage
  • Design and transition
  • Obtain and build
  • Deliver and support
  • Improve

 

  ITIL Management Practices

  • Overview of 15 of the practices
  • Explanation of seven of the practices in more detail

 

Simulation Core Activities

  • Students have access to a simulation session, either individually and/or as a part of a group
  • Analyze data and execute a number of actions across the IT enterprise to improve business performance
  • Consider, experiment, and observe the impact of your choices, and how they might play out in the real world.
  • Introduce new ways of working (practices and processes)
  • Use data analytics to aid decision making and thus help achieve our service management goals.
Prerequisites
  • Additional study time outside of the class is required to prepare for the certification exam.

Schedule Appointment

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