CR100 - CRM Customizing Fundamentals

מק"ט: #8061 | משך קורס: 40 שעות אק'

The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.

*שדות חובה
PDF version

קהל היעד

Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing

SAP consultants and partners

תנאי קדם

Essential

  • SAPCRM Overview of the SAP CRM solution


Recommended

  • SCM600 Business Processes in Sales Order Management
     

נושאים

CRM basic data:

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object


CRM business transactions

  • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects


Process control and determination

  • Partner determination
  • Actions
  • Overview of pricing in CRM


CRM billing

  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface


Notes

This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.


Course Based on Software Release

SAP CRM 7.0
SAP ECC 6.0
 

לפי יצרן: 
תגיות