CR100 - CRM Customizing Fundamentals

מק"ט: #8061 | משך קורס: 40 שעות אק'

The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.

הקורס פעיל לקבוצות מטעם ארגונים בלבד, ניתן לשלוח פנייה רק אם מדובר בקבוצה
*שדות חובה
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קהל היעד

Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing

SAP consultants and partners

תנאי קדם

Essential

  • SAPCRM Overview of the SAP CRM solution


Recommended

  • SCM600 Business Processes in Sales Order Management
     

נושאים

CRM basic data:

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object


CRM business transactions

  • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects


Process control and determination

  • Partner determination
  • Actions
  • Overview of pricing in CRM


CRM billing

  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface


Notes

This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.


Course Based on Software Release

SAP CRM 7.0
SAP ECC 6.0
 

לפי יצרן: 
תגיות