The ITIL® Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (2011) of ITIL® . It is presented from the perspective of managing IT Services through their lifecycle from conception through implementation and finally retirement using the five core AXELOS publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as the improvement of operational efficiency.
This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the candidates understanding of ITIL® . Students who have attended this course, and have done some self study, are suitably prepared to take the associated ITIL® Foundation test. The ITIL® Foundation certificate is a requirement for attending any of the ITIL® intermediate level courses available in this track.
The ITIL® Foundation certificate in IT Service Management certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for IT Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for service management without further guidance.
Comprehend the principles and concepts of IT Service Management as a practice.
Comprehend the ITIL® Service Lifecycle and its purpose.
Be aware of the generic concepts and definitions used in ITIL®
Comprehend the key principles and models
Be aware of the processes and their role within the lifecycle concept
Be aware of the main functions within an IT organization
Be aware of the roles as defined within ITIL®
Be aware of the importance of technology and architecture to IT Service Management
Be aware of the need for training and the development of competences.
Understand the best practices of implementing ITIL® within an organization.
Be prepared to take the ITIL® Foundation Certification exam
IT Support Staff
Any member of an IT team involved in the delivery of IT Services.
1 - INTRODUCTION
2 - SERVICE STRATEGY
3 - SERVICE DESIGN
4 - SERVICE TRANSITION
5 - SERVICE OPERATION
6 - CONTINUAL SERVICE IMPROVEMENT
7 - EXAM PREPARATION